Shipping policy
Shipping Information
We aim to deliver your order as quickly as possible. Below, you’ll find shipping times based on your location.
Orders placed before 3pm are dispatched the same working day.
Orders placed after 3pm are dispatched the next working day.
United Kingdom (UK)
Delivery Time:
- 24 Tracked: 1–2 working days
- 48 Tracked: 2–3 working days
Free Shipping: Orders over £99
Standard Shipping:
- Royal Mail 24 Tracked: £5.95
- Royal Mail 48 Tracked: £3.95
Europe (EU)
Delivery Time: 5–7 working days
Free Shipping: Orders over £149
Standard Shipping: £11.95
United States (US)
Delivery Time: 5–7 working days
Free Shipping: Orders over £199
Standard Shipping: $18.95
Rest of the World (ROW)
Delivery Time: 5–7 working days
Free Shipping: Orders over £199
Standard Shipping: £14.95
Tracking
You’ll receive a tracking link by email once your order has been dispatched.
Customs, Duties & Import Taxes
- Any customs duties, taxes, or import charges are the responsibility of the customer.
- These fees are set by your country’s customs office, and we do not have control over them.
- To avoid customs fees, we recommend keeping your order below £120 or contacting us at help@clubneuro.com for additional guidance.